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Web Resources

Below is additional material associated with the topics covered in chapter 7.

New Paradigms and Future User Interfaces: A great blog called has a thoughtful and illustrated article on future interfaces by Michael Poh at: Brett Uglow (2018) has written a thoughtful piece on “User Interface Development in the Next 5–10 years”

Natural User interfaces This Vimeo channel provides a number of videos illustrating Natural User Interfaces from the last 10 years:

Free download reports/use cases on User Interfaces Microsoft’s Human Experience and Design group has written a series of publications called “Things We’ve Learnt About..” that summarises in a succinct way their work around a specific theme (e.g. search and web use). See: Holition have a series of use cases where they write about how they developed innovative Augmented Reality interfaces in fashion and cultural domains.

Fantasy User Interfaces: Movies are often ahead of the game when conjuring up future user interfaces that inspire design:

Graphical user interfaces: A historical overview of GUIs and beyond:“The Graphical User Interface. Time for a Paradigm Shift?”:

Web design

There are many sites that offer guidelines online. Examples include US government ( A humorous site called provides a blog-based commentary of really badly designed web pages and explains why.

Service Design

How does service design differ from UX design? Paul Boag (2018) has written a blog called "Service Design: What Is It, What Does It Involve and Should You Care?" explaining how they differ and overlap. Sanjay Poyzer (2019) has written a personal blog on his experiences of becoming a service designer in the UK government.

Links provided in the book:

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