The website dedicated to the Volere template and process includes useful resources and downloadable versions of the template as well as frequently-asked questions, case studies, tools and access to a discussion group. This is where the updated version of the Volere requirements template will appear.
Contextual Inquiry and Contextual design
The website for InContext has a lot of background information about Contextual Inquiry and Contextual Design, including a video by Karen Holtzblatt, who developed Contextual Inquiry, introducing Contextual Design. This explanation of contextual inquiry includes an example of conducting a contextual inquiry with a cab driver, and another video showing a contextual inquiry of a shopping trip.
Use cases for Interaction Design
Usability.gov’s page on use cases has a useful list of elements for a use case and steps to develop a use case.
A two-part article from smashing-magazine on developing personas, together with reader comments on persona use. Part 1 introduces what they are and how they work, while Part 2 looks at how to develop the right ones.
The UK’s National Cyber Security Centre website has a number of blog articles and accessible resources relating to usable security. For example, Security and Usability: you CAN have it all, Passwords, passwords everywhere, and Fixing all things .
Links provided in the book:
Seven product dimensions (p392): www.youtube.com/watch?v=x9oIpZaXTDs
Scenarios alone are not enough (p408): medium.com/user-interface-22/when-it-comes-to-personas-the-real-value-is-in-the-scenarios-4405722dd55c
Animated scenarios (p414): vimeo.com/126443388, vimeo.com/136821334, vimeo.com/123466330