Chapter 15: Evaluation: Inspections, Analytics, and Models

Chapter Introduction | Web Resources | Assignment Comments | Teaching Materials

The websites in this section provide additional information about some of the analytical methods discussed in chapter 15, and examples of their application; particularly in the design of mobile technologies such as cell phones. This site contains links to sites that deal specifically with heuristic evaluation for the web. For example, offers useful guidance on how to apply Nielsen's heuristics to website evaluation. Not surprisingly Jakob Nielsen's site has a large section on heuristic evaluation, including his own papers, 'how to' information and a list of references to studies that compare the efficacy of heuristic evaluation with other evaluation methods; particularly user testing and walkthroughs. This paper by Michael Levi and Frederick Conrad discusses a study in which heuristic evaluation was used to evaluate a World Wide Web prototype. This site describes how David Kieras and his colleagues worked to extend GOMS by developing the NGOMSL notation and others, for which he provides links on this page. Much of this work was done in the early and mid-1990s but it remains a useful source of information.

A useful selection of 'how to' resources is also available. This site provides a short description of Fitts' Law and has links to other sites. Scott MacKenzie's home page contains links to his many papers on Fitts' Law and there is also a section with links to introductory material. This link to Scott MacKenzie's (1991) Doctoral Thesis provides a lot of information for those who want to study Fitts' Law in depth. This site, developed in 2010, discusses the 11 best web analytics tools. Try comparing it with this site which describes its top 10 tools. Accenture offers a short account of the how to employ analytics on their site:

You can try out Google Analytics at