Authors: Preece, Rogers & Sharp
Introduction
Starters
Chapters
Case Studies
Interactivities
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2 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Chapter Index
Identifying Needs and Establishing Requirements

Chapter Introduction | Web Resources | Assignment Comments | Teaching Materials

The Pew Internet and American Life survey
The Pew Internet and American Life survey reports regularly on different aspects related to this topic. As well as providing interesting content it is useful to examine the survey design.

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Questionnaires in Usability Engineering
Here you will find a set of questions (and answers) about questionnaires. The main thrust of these is for usability evaluations, but some of the issues are suitable and generally applicable to questionnaires and their design for the requirements activity.

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Web-based user interface evaluation with questionnaires
This site has information about a number of evaluation questionnaires, including a link to an engine that allows you to develop your own web-based questionnaire.

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CHARM: Ethnographic Methods
This site offers a classification and descriptions of some key techniques. It also provides a useful overview of different types of logging and links to a variety of logging tools here.

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An Overview of Ethnography

This site provides a useful overview of ethnography written by Amy McCleverty, a graduate student at the University of Calgary. 

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Usable Web: Log Analysis links
Keith Instone's site provides links to logging tools and articles about logging analysis.