Authors: Preece, Rogers & Sharp
Introduction
Starters
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Case Studies
Interactivities
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2 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Chapter Index
Observing Users

Chapter Introduction | Web Resources | Assignment Comments | Teaching Materials


The websites in this category provide additional examples of HCI evaluations to help introduce you to the topic. Some contain examples, descriptions of methods and links to case studies. Others contain discussions about topical issues and reading them will help you to gain an appreciation of what experts in the field are thinking about.

http://www.hcibib.org/ Gary Perlman’s HCI Bibliography provides an excellent selection of links to all kinds of HCI and interaction design sites that discuss evaluation. One of the links on this site is http://www.usabilityfirst.com/glossary/ which you will find useful for checking definitions when you read articles about evaluation.

www.Useit.com This is Jakob Nielsen's site, which includes his 'Alertbox' a bi-weekly new column that reports topical events, Jakob's opinions, and lots of other news about Jakob and HCI. Reading the Alertbox column will help you to appreciate some of the key issues in this field. You will also find out about interesting events and discussions. There are also reports about usability issues for specific populations. For example, http://www.nngroup.com/reports/kids/ discusses usability for kids; http://www.nngroup.com/reports/teens/ is for teens; and http://www.nngroup.com/reports/seniors/ deals with the needs of seniors. There are also articles that are designed to be fun and provoke you such as http://www.useit.com/alertbox/film-ui-bloopers.html, in which Jakob presents an analysis of the top 10 bloops that appear in movies in which technology is used. Take a look and see if you agree with him?

http://www.humanfactors.com/home/usability.asp This site contains articles and general information about usability that show how professionals think and talk about usability testing. You will also find specific material that is relevant to the chapters that follow. A nice feature of this site is that it is international – checkout some of the recent events in Europe and Asia. You can read about some of the case studies from Asia http://www.humanfactors.com/asia/casestudies.asp and supplement the ones that we presented in chapter 12.

http://www.hcibib.org/
Bruce Tognazzini's site provides thoughtful commentary on an eclectic range of topics. Read it to broaden your understanding of key issues.

To gain a perspective of usability issues across the world see the work of the following researchers and their colleagues. As you look at these sites examine the designs, and look for explanations about the decisions that they made. Also look for their evaluation reports.

• Dr. Gary Marsden work at the University of Cape Town, South Africa http://people.cs.uct.ac.za/~gaz/research.html

• Ian Witten’s New Zealand Digital Library at the University of Waikato, New Zealand http://people.cs.uct.ac.za/~gaz/research.html

• Matt Jones work at University of Swansea about gadgets that change the world http://www.dcs.qmul.ac.uk/cs4fn/mobile/gadgetchangeworld.php

• Design for All in India http://www.designforall.in/

• Anita Komlodi provides a useful annotated bibliography on cross-cultural design and evaluation http://www.research.umbc.edu/~komlodi/cross_cultural_hci_bib.pdf

http://www.universalusability.com/index.html
Sarah Horton’s website is a valuable resource for everyone, particularly those who are eager to make computer products universally usable. She even generously provides her whole book online http://www.universalusability.com/access_by_design/index.html. Think about the issues she raises and think about how you would evaluate designs that follow her guidelines.

http://kmdi.utoronto.ca/rmb/RMBCognitiveProsthesesOverview06Oct20.pdf
Provides a useful overview of research on electronic cognitive prostheses written by Prof. Ron Baecker, University of Toronto. This paper reminds us that designers and evaluators need to remember the needs of a wide range of users with varying capabilities. More details of some of the research mentioned by Ron Baecker can be found at this site.

http://www.computing.dundee.ac.uk/projects/UTOPIA/Publications.asp
Provides many links to information about the needs of older adults and systems designed to support them. Alan Newell and his colleagues at the University of Dundee, have a strong reputation for their work with older adults, dating over many years. As well as project UTOPIA, http://www.computing.dundee.ac.uk/projects provides links to other projects that you can explore. As with the other examples in this section think about the needs of different kinds of users and how you would evaluate designs for them.