heuristics for Mobile phones,
Visibility of system status
Is status feedback provided continuously (eg progress indicators or messages)?
Are warning messages displayed for long enough?
Match between system and real world
Are the words, phrases and concepts used familiar to the user?
Does the task sequence parallel the user's work processes?
Is information presented in a simple, natural and logical order?
Is the use of metaphors easily understandable by the user?
User control and freedom
Are facilities provided to "undo" (or "cancel") and
Are there clearly marked exits (for when the user finds themselves somewhere
Consistency and standards
Is the use of terminology, controls, graphics and menus consistent throughout
Is there a consistent look and feel to the system interface?
Is there consistency between data entry and data display?
Have ambiguous phrases/actions been avoided?
Is a selection method provided (eg from a list) as an alternative to direct
entry of information?
Is user confirmation required before carrying out a potentially 'dangerous'
action (eg deleting something)?
Does the phone ensure work (eg unsent text messages) is not lost either by
user or system error?
Does the phone prevent calls being accidentally made?
Recognition rather than recall
Are help and instructions visible or easily accessible when needed?
Is the relationship between controls and their actions obvious?
Is it possible to search for information (eg a phone number) rather than entering
the information directly?
Is the functionality of the buttons on the device obvious from their labels?
Are input formats (eg dates or lengths of names) indicated?
Flexibility and efficiency of use
Does the phone allow for a range of user expertise?
Does the phone guide novice users sufficiently?
Is it possible for expert users to use shortcuts and to tailor frequent actions?
Is it possible to access and re-use a recent history of instructions (eg recently
Does the phone allow for a range of user goals (eg calling, text messaging,
playing games) and interaction styles?
Aesthetic and minimalist design
Is the design simple, intuitive, easy to learn and pleasing?
Is the phone free from irrelevant, unnecessary and distracting information?
Are icons clear and buttons labelled and is the use of graphic controls obvious?
Is the information displayed at any one time kept to a minimum?
Is the phone easy to remember how to use?
Help users recover from errors
Do error messages describe problems sufficiently, assist in their diagnosis
and suggest ways of recovery in a constructive way?
Help and documentation
Is help clear and direct and simply expressed in plain English, free from
jargon and buzzwords?
Is navigational feedback provided (eg showing a user's current and initial
states, where they've been and what options they have for where to go)?
Use of modes
Does the phone use different modes appropriately and effectively?
Structure of information
Is there a hierarchical organisation of information from general to specific?
Are related pieces of information clustered together?
Is the length of a piece of text appropriate to the display size and interaction
Has the number of screens required per task been minimized (by minimizing
use of white space and careful use of menus)
Is the phone fun to use?
You might like
to print out this list for future reference and then return to the heuristics
home page and choose another device.