Suggested heuristics for Interactive kiosks, and applications.

Visibility of system status

Is status feedback provided continuously (eg progress indicators or messages)?

Match between system and real world

Is the use of metaphors easily understandable by the user?
Are the words, phrases and concepts used familiar to the user?
Is information presented in a simple, natural and logical order?
Does the system cater for users with no prior experience of electronic devices?

User control and freedom

Are facilities provided to "undo" (or "cancel") and "redo" actions?
Are there clearly marked exits (for when the user finds themselves somewhere unexpected)?

Consistency and standards

Is the use of terminology, controls, graphics and menus consistent throughout the system?
Is there a consistent look and feel to the system interface?
Have ambiguous phrases/actions been avoided?

Error prevention

Is a selection method provided (eg from a list) as an alternative to direct entry of information?
Has the possibility of the user making errors been removed?

Recognition rather than recall

Are help and instructions visible or easily accessible when needed?
Is the relationship between controls and their actions obvious?

Flexibility and efficiency of use

Does the system allow for a range of user expertise?
Does the system guide novice users sufficiently?

Aesthetic and minimalist design

Is the design simple, intuitive, easy to learn and pleasing?
Is the system free from irrelevant, unnecessary and distracting information?
Are icons clear and buttons labelled and is the use of graphic controls obvious?

Help users recover from errors

Do error messages describe problems sufficiently, assist in their diagnosis and suggest ways of recovery in a constructive way?

Help and documentation

Is help clear and direct and simply expressed in plain English, free from jargon and buzzwords?
Is it easy for the user to search, understand and apply help text?


Is navigational feedback provided (eg showing a user's current and initial states, where they've been and what options they have for where to go)?
Are any navigational aids provided (eg find facilities)?

Structure of information

Is there a hierarchical organisation of information from general to specific?
Are related pieces of information clustered together?
Is the length of a piece of text appropriate to the display size and interaction device?

Physical constraints

Does the touch-screen cater for users touching the screen quickly and slowly)?
Is the distance between targets (eg icons) and the size of targets appropriate (Fitts' Law)?

Extraordinary users

Is the use of colour restricted appropriately (and suitable for colour-blind users)?
Do the buttons allow for use by older, less agile fingers or people wearing gloves?
Is the touch-screen usable by people of all heights and those in wheelchairs?
Are equivalent alternatives provided for visual and auditory content?
Have accessibility and internationalization guidelines been applied if appropriate?

You might like to print out this list for future reference and then return to the heuristics home page and choose another device.