heuristics for Interactive kiosks,
Visibility of system status
Is status feedback provided continuously (eg progress indicators or messages)?
Match between system and real world
Is the use of metaphors easily understandable by the user?
Are the words, phrases and concepts used familiar to the user?
Is information presented in a simple, natural and logical order?
Does the system cater for users with no prior experience of electronic devices?
User control and freedom
Are facilities provided to "undo" (or "cancel") and
Are there clearly marked exits (for when the user finds themselves somewhere
Consistency and standards
Is the use of terminology, controls, graphics and menus consistent throughout
Is there a consistent look and feel to the system interface?
Have ambiguous phrases/actions been avoided?
Is a selection method provided (eg from a list) as an alternative to direct
entry of information?
Has the possibility of the user making errors been removed?
Recognition rather than recall
Are help and instructions visible or easily accessible when needed?
Is the relationship between controls and their actions obvious?
Flexibility and efficiency of use
Does the system allow for a range of user expertise?
Does the system guide novice users sufficiently?
Aesthetic and minimalist design
Is the design simple, intuitive, easy to learn and pleasing?
Is the system free from irrelevant, unnecessary and distracting information?
Are icons clear and buttons labelled and is the use of graphic controls obvious?
Help users recover from errors
Do error messages describe problems sufficiently, assist in their diagnosis
and suggest ways of recovery in a constructive way?
Help and documentation
Is help clear and direct and simply expressed in plain English, free from
jargon and buzzwords?
Is it easy for the user to search, understand and apply help text?
Is navigational feedback provided (eg showing a user's current and initial
states, where they've been and what options they have for where to go)?
Are any navigational aids provided (eg find facilities)?
Structure of information
Is there a hierarchical organisation of information from general to specific?
Are related pieces of information clustered together?
Is the length of a piece of text appropriate to the display size and interaction
Does the touch-screen cater for users touching the screen quickly and slowly)?
Is the distance between targets (eg icons) and the size of targets appropriate
You might like
to print out this list for future reference and then return to the heuristics
home page and choose another device.