Chapter 9: The Process of Interaction Design

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This site contains an online version of IDEO's method cards which illustrate different techniques for inspiring design, gaining insights into user's goals, and generating alternatives.
If you are interested in learning more about patents and copyright, read up here about the controversy of the Amazon 1-click patent.

Agile methods and user-centred design: the original debate
The issue of integrating agile methods and user-centered design has been discussed for several years, although interest in the CHI community has now lessened. There is a lot of information about agile methods available on the Internet, but less is written concerning the integration of these two approaches. However there is a yahoo discussion group at One popular agile method is eXtreme Programming (XP), and a good starting point to find out more about XP is Also see the Connextra case study on this site. Background information about agile methods is at

Jeff Patton's common behaviours for successful agile product development
Jeff Patton's patterns of common behaviors for successful product development are still relevant today.